Overview

At CoucouVape, your satisfaction is very important to us. However, due to the nature of our products (disposable electronic cigarettes), strict hygiene and safety regulations apply.

Our refund and returns policy lasts 14 days, in accordance with French and EU consumer law. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unopened, and in the original sealed packaging.

  • The product must be in the same condition as when you received it.

  • Proof of purchase (receipt or order confirmation) is required.

For hygiene and safety reasons, any disposable vape product that has been opened or used cannot be returned or refunded.

Non-returnable Items

  • Opened or used disposable vapes

  • Gift cards or promotional items

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within a few working days and credited back to your original payment method.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company — it may take some time for the refund to be posted.

  3. Contact your bank — processing delays may occur.

If you have completed all these steps and still have not received your refund, please contact us at info@coucouvape.fr.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, please contact us at info@coucouvape.fr before returning the item.

Returns Shipping

To return your product, please send it to our warehouse address:

CoucouVape – Returns Department
123 Vape Street
75000 Paris, France

  • You are responsible for paying the shipping costs for returning your item.

  • Shipping costs are non-refundable.

  • For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance.

Need Help?

If you have any questions regarding refunds or returns, please contact us:
info@coucouvape.fr